Packet Loss Across our Network

Resolved

Degraded performance

Started 3 months agoApril 17, 2026Lasted about 2 hoursApril 17, 20267:289:00 PMUTC

Affected

Core Network

VeloxServ DC1, Wolverhampton

VeloxServ DC2, Wolverhampton

VeloxServ DC3, Redditch

Telehouse North, London

Equinix LD8, London

Updates

Resolved
April 17, 2026 at 9:00 PMUTC
Resolved
April 17, 2026 at 9:00 PMUTC
This incident has been resolved.

Mitigation is now in place for the affected networks.
Identified
April 17, 2026 at 7:32 PMUTC
Identified
April 17, 2026 at 7:32 PMUTC
We have experienced a DDoS targeting one of our customers in excess of 1Tbps - mitigation is in progress but some instability may still be observed while routes re converge
We are continuing to work on this incident.
Investigating
April 17, 2026 at 7:28 PMUTC
Investigating
April 17, 2026 at 7:28 PMUTC
We are currently investigating this incident.

VeloxServ - Packet Loss Across our Network – Incident details