VeloxServ - Number of PNI and NNI Links Down – Incident details

System Under Maintenance

Number of PNI and NNI Links Down

Resolved
Major outage
Started 28 days agoLasted about 3 hours
Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our affected PNI and NNI's are back online

  • Identified
    UTC
    Identified

    We are aware that a number of our PNI and NNI ports in London have gone down. Following further investigation, this appears to be related to an issue at the Global Switch data centre in Docklands.

    While we do not work directly with Global Switch, some carriers may route through that facility to reach our core PoPs, including Equinix, Telehouse and Digital Realty.

    Traffic currently appears stable, and we do not anticipate any capacity issues at this stage. Some BT Wholesale broadband sessions may have dropped and moved over to another NNI.

    We are relying on colleagues across the industry for further information on what has impacted Global Switch and will provide updates as more details become available.