VeloxServ - Packet Loss Across our Network – Incident details

All systems operational

Packet Loss Across our Network

Resolved
Degraded performance
Started about 1 month agoLasted about 2 hours

Affected

Core Network

Degraded performance from 7:28 PM to 9:00 PM

VeloxServ DC1, Wolverhampton

Degraded performance from 7:28 PM to 9:00 PM

VeloxServ DC2, Wolverhampton

Degraded performance from 7:28 PM to 9:00 PM

VeloxServ DC3, Redditch

Degraded performance from 7:28 PM to 9:00 PM

Telehouse North, London

Degraded performance from 7:28 PM to 9:00 PM

Equinix LD8, London

Degraded performance from 7:28 PM to 9:00 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Mitigation is now in place for the affected networks.

  • Identified
    Identified

    We have experienced a DDoS targeting one of our customers in excess of 1Tbps - mitigation is in progress but some instability may still be observed while routes re converge

    We are continuing to work on this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.