VeloxServ - Notice history

Mains power has been restored to both DC1 and DC2 as of 11:15 AM, we are back on utility supply and the Generators have returned to standby.

National Grid have now resolved the HV incident.

Power systems at both DC1 and DC2 operated as expected with no issues.

Both DC1 and DC2 remain stable on Generator power.

National Grid have an estimated resolution time of 12:00PM for the HV incident affecting our mains supply.

National Grid are aware of a HV incident affecting the WV10 area starting at 10:09AM.

Both DC1 and DC2 are still running on Generator power and are stable at this time.

Services have remained stable since the previous update.

Separate to this incident, this router is due to be upgraded with newer routing-engines. This work will now be prioritised and will be scheduled as a new maintenance window, to be announced in due course.

We apologise for the disruption to service.

We've identified an issue with the primary routing-engine in core1-dc1, the core router in VLX1.

We have manually switched mastership to the backup routing-engine without graceful-switchover which has caused all protocols to flap and re-converge on this router.

Services have now recovered and the router is stable, however if you are still experiencing issues please get in touch.